Scott Sweitzer
English graduate from Indiana State University. Currently working as Technical Trainer at Computertraining.com and as Contract Trainer/Consultant at Trainer4Rent.
| Headline: | Educator |
| Skills: | English, Languages |
| Groups: | Linking Indiana |
| Interested in: | Helping members of my groups, Meeting new people, Mentoring, Offering Expertise, Professional opportunities |
| Schools: | Indiana State University |
WORK EXPERIENCE
| Employer: | Computertraining.com, Indianapolis IN |
| Position: | Technical Trainer |
| Time period: | January 2005 - Present |
| Description: | - Delivered training and managed classes for MCSE 2003 IT Academy site for career training based education provider whose curriculum consisted of Microsoft MCSE courses for the 70-620 Windows Vista Configuration, 70-270 Windows XP, 70-290, Windows 2003 Server, 70-291 Windows 2003 Infrastructure, 70-293 Planning Windows 2003 Infrastructure, 70-294 Planning Windows 2003 Active Directory, 70-350 ISA 2004, 70-227 ISA 2000, and 70-297 Designing Windows 2003 Active Directory.
- Prepared lesson plans, weekly reports, adjusted and supplementing the content for classes, counseled students, created content for classes, maintained equipment and other duties as needed. Created outlines for students that were utilized by our Western training region. - Developed techniques for automating classroom setup including diskless PXE based Ghosting and images for 2003, XP, and Vista. - Delivered content in the Columbus OH and Indianapolis IN locations, instructing the opening classes in these two new training centers. - Focused on student success and learning outcomes to make sure that students have the necessary skills to become IT professionals as well as preparation for certification. |
| Employer: | Trainer4Rent, Terre Haute, IN |
| Position: | Contract Trainer/Consultant |
| Time period: | September 2001 - Present |
| Description: | - Delivered and customized training for contract clients in the Lafayette, Terre Haute and Indianapolis areas in A+ technology, Network+, Cisco, and Microsoft curricula. Maintained equipment necessary to provide instruction in Cisco CCNA including routers and switches.
- Worked as a consultant with clients in the Indianapolis area on migration needs from NT4/2000 domains to Windows Server2003 including design and implementation work. Clients included o Is.group o Bell Industries - Advised and setup solutions for clients to use Microsoft Windows Update services to manage their update needs, low cost Remote Installation based network imaging of workstations, and image based technologies using Ghost. - Extensive work with clients implementing virtual solutions using products such as VMWARE, Virtual PC, and Virtual Server 2005. |
| Employer: | Indiana Business College, Indianapolis, IN |
| Position: | Chairperson Technology Programs/ IT Program Coordinator/Master Instructor |
| Time period: | September 2000 - January 2005 |
| Description: | - Developed and maintained curricula for technology tracks for the 10 campuses of IBC. Developed curricula for Home Technology Integration and Cisco networking which had not been previously offered by this college.
- Managed operations for IT Center facility including scheduling, customer service, maintenance, staffing, and staff development. Senior Trainer for Comptia, Cisco, and Microsoft 2000 classes. - Designed and implemented new routed network infrastructure for new lab location with 800 PCs, multiple Windows 2000, NT4, and Novell servers, TCP/IP, Frame connection, and network printing via HP Jetdirect solutions. Managed support services for new location and existing labs with additional 300 PCs by directing team of technicians to support campus environments in Indianapolis, Ft. Wayne, and Muncie. |
| Employer: | The Systems House, Terre Haute, IN |
| Position: | Service Manager/Senior Systems Engineer/Contract Desktop Analyst |
| Time period: | December 1996 - September 2000 |
| Description: | - Responsible for all in-house and on-site service with a staff of six technicians. Performed such routine management functions as recruitment, hiring, termination, and performing internal evaluations of staffing levels, technical performance, and group performance. Provided continual coaching and critique of technician technical and customer service performance as well as mediating any internal problems that might arise. Continued management duties while on full-time contract for Ely Lilly and Co for two years.
- Business/client need analysis, development and implementation of service plans including security, file and print, backup, remote access, WAN or Internet connectivity, cabling and protocol selection. - Designed and implemented complete network solutions for clients utilizing Novell and Microsoft networking solutions, Intranet and Internet setup, coordinated training development and implementation for end-users and technicians providing workshops as necessary and setup and configured Server components. - Tier 2 contractor for Eli Lilly and Co. at their Clinton Indiana plant site providing desktop support services for approximately 1500 PCs and over 2000 users. o Daily duties included LAN connectivity issues, hardware and software troubleshooting, and hardware and software installation on Compaq , Hewlett Packard, and Gateway systems. Replaced or installed new systems or components such as network interface cards, memory, soundcards, video display cards, and hard drives from a variety of manufacturers. Installed and diagnosed problems related to Microsoft Office 97, Lotus Notes client, Netscape Communicator, Internet Explorer, Oracle 16 and 32 bit clients, Microsoft Systems Management Server client, Reflections Suite, Maximo, Novamanage, and Business Objects. Resolved problems such as TCP/IP configuration errors, winsock errors, and DHCP errors. o Basic maintenance and repair of Hewlett Packard Laserjet III, 4, 5, and 4000 series printers including preventative maintenance kits, replacement of toner cartridges, fusers, and power supplies. o Involved in troubleshooting/setup of Baystack managed switches and other telecom problems utilizing tools such as SNIFFER hardware and software, Pentascanners, and Fluke’s Network Assistant. o Utilized Remedy Action Request System to track and query trouble tickets for our group. o Responsible for creation and maintenance of the software bundle images for all network PCs on plant site including both desktop and laptop system. This included development of a bundling process that allows technicians to log into network from anywhere on plant site and re-bundle systems. Worked in conjunction with tier 3 support or directly with software companies as tier 3 support to resolve software conflicts that had occurred within the standard software bundle. |
| Employer: | The Systems House, Terre Haute, IN |
| Position: | Internet Development Coordinator |
| Time period: | August 1996 - December 1996 |
| Description: | - Created Internet solutions for business in the Terre Haute area. Assessed needs, designed hardware packages, designed software solutions, implemented installation, set-up, and connection. World Wide Web design and publishing for in-house and clients with Domain name registration.
- Designed and published SystemsHouse.Com, the company’s first web-site attracting new customer’s using the web for sales and service information. - Authored training materials/marketing literature and provided training for in-house staff and customers. |
EDUCATION
| University: | Indiana State University |
| Time period: | 2009 |
| Degree: | English, BA |
PUBLICATIONS
| Papers: | Technical Peer Reviewer “Mike Myers Comptia A+ guide to managing and troubleshooting PCs” ISBN- 0-07-226356-22007 2007
Contributing Author “Cisco router and Switch forensics, Investigating and analyzing malicious network activity.” ISBN – 9781597494182 May 2009 |
