Russell Brandhoefer
Computer Network Systems graduate from ITT Technical Institute. Currently working as Product Support Specialist at Baker Hill.
| Headline: | Innocent Bystander |
| Skills: | SQL, Web Development |
| Location: | Indianapolis, Indiana |
| Groups: | Linking Indiana |
| Interested in: | Helping friends, Meeting new people, Professional opportunities |
| Schools: | ITT Technical Institute |
WORK EXPERIENCE
| Employer: | Baker Hill, Carmel, IN |
| Position: | Product Support Specialist |
| Time period: | October 2006 - Present |
| Description: | - Support client requests for problem assistance (10-15 calls per day)
- Solve client issues in a timely manner. - Assist clients with installs of company software. - Average survey score (scale 1-5, 1 excellent, 5 unsatisfactory) 1.20 - Have received Survey bonuses for top 3 survey scores 14 out of 29 months (must average 1.30 or below to qualify). Qualified 24 out of 29 months. -RMA certification for Commercial Credit Program |
| Employer: | Arby’s Restaurant Group, Indianapolis, IN |
| Position: | First Assistant Manager |
| Time period: | June 1999 - October 2006 |
| Description: | - Manage 15 to 27 employees (average employees on a shift 3 – 12)
- Create weekly truck orders, put away truck order, and post invoices. - Create daily/weekly/period variance reports. Positive food variances 84 out of 90 periods. - Create partial and full profit and loss statements weekly / end of period (4 weeks). Profitable flow through 78 out of 90 periods. - Create employee work schedules. - Direct input on employment decisions for new hires and performance review of existing employees. - Received awards for “Play Fair Value”, “Have Fun Value”, and “Assistant Manager of the Period”. |
EDUCATION
| University: | ITT Technical Institute |
| Time period: | 2006 |
| Degree: | AAS, Computer Network Systems |
