ruba aburoos
| Headline: | Entrepreneur |
| Skills: | Business, Engineering, English, Industrial Engineering, Languages, Leadership, Management, Negotiation |
| Groups: | Queen Rania Center for Entrepreneurship (QRCE) |
| Interested in: | Brainstorming, Finding business partners, Finding cofounders, Finding team mates, Meeting new people, Professional opportunities, Promoting my startups, Recruiting for my startup |
WORK EXPERIENCE
| Employer: | Ministry of Education / Government sector |
| Position: | Quality Assurance & performance Management Engineer |
| Time period: | January 2008 - Present |
| Description: | Department: Quality & Institutional Excellence Department.
Joined as Quality assurance and Performance management engineer and responsible for the (Quality assurance & measurement Section). Responsibilities: • Devising Job descriptions for the Institutional Dept. • Setting the new organizational structure for the department. • Developing internal Service Level Agreement for services. • Setting a clear methodology to measure customers and employee satisfaction periodically internally and externally, responding to other departments and units needs for any information related to customers and employee’s needs and satisfaction. • Planning and executing continuous improvement plans and measures its effectiveness and following up all complains and suggestions. • Submitting monthly data of performance parameters to the upper management, along with proposals to eliminate bottlenecks in operations. • Coordinate customers’ needs in departments and processes to improve customers’ results by making QFD (Quality House) and translating them into action plan. • Conducting and execute quality audits according to departmental standards and the audit program for all sections of the ministry. • Executing & Conducting Gap analysis for Sheikh Khalifa Excellence award using (RADAR methodology) • Support and Develop Strategic objective plan for the ministry and the department, Assess and analyze the progress toward strategic objectives. • Setting, defining and measuring SWOT, Balance score cards and KPIs for the strategic plan. • Designing questionnaires and surveys to evaluate the ministry services. • Analyzing and designing operations and streamlining processes. |
| Employer: | Central Trade and Auto Co. (CTA) / Toyota |
| Position: | Quality Assurance Engineer |
| Time period: | September 2006 - October 2007 |
| Description: | Department: Quality Assurance Department.
Joined as Quality assurance engineer in the quality unit in the maintenance center and responsible for all quality aspects in the maintenance center to maximize quality and minimizing wastes (Time, Cost). Responsibilities: • Developments of Quality Plan • Coordinated the executed quality policies and procedures • Organized quality measures, customer feedback and customer’s satisfaction and analyzed how to improve it by translating it into action plane • Maintained the process Continuous Improvement (Kaizen), including Lessons Learned, Nonconformance Reports, Corrective and Preventive Action Reports • Designed Process mapping and streamlining. • Applying MBO (Management by Objectives) in the workshop. • Designed Job analysis evaluation and description. • Minimized wastes of time and cost by using lean aspects and learning curve. • Conducted benchmarking to evaluate bottlenecks points. • Analyzed and studied employees’ productivity and utilizations. • Evaluated process capability in order to improve the system. |
