Miguel Ramos

Eco Baby Concepts

Eco Baby Concepts

Eco Baby Concepts, founded in 2008, was born from the desire to provide a place where parents and families can buy all organic products for their babies ranging from clothes, to bedding, to baby care.

• Startup type: Company
• Status: Active
• Stage: Growth

Miguel Ramos is a Customer Relationship Manager, at EVERTEC, Inc. In this capacity he is responsible for helping customers identify and resolve business challenges for the Financial, Insurance and Distribution Industry in Puerto Rico. Since 1993, he has also worked for AMR, Inc, Banco Santander, PriceWaterhouseCoopers, Cambridge Technology Partners, Financial Fusion and S1 Corporation where his jobs have included Project Manager, Associate Director and Regional Account Executive among others.

Miguel has experience in the following industries: Banking, Insurance, Retail and Governmental. He has specialization in Information Availability, Application Hosting and Internet Banking. Miguel is also experienced in understanding customer’s business processes and providing business solutions that will provide customers with a return on their investment.

In addition to his career success, Miguel is also a Business Entrepreneur. In 1998, he Co-Founded Eco Baby Concepts, the first retail store in Puerto Rico offering a place where parents and families can buy all organic and non-toxic products for their babies ranging from clothes, to bedding, to baby care, and much more.

Miguel graduated from Columbus University in 1998 with a major in Computer Engineering. In 2010, he became a Certified Life Coach by the Therapeutic Life Institute and the Hispanic American Society of Applied Psychology.

Employer:	Evertec, I n c .
Position:	Account Executive
Time period:	December 2001 - Present
Description:	Leading provider of transaction processing and business management solutions. - Generated over $7 million dollars in new gross sales in 2007 managing key Financial Institutions and Government accounts. - Identified new market segments and significantly expanded the existing customer base in Outsourcing and Business Recovery Services resulting in a 50% increase in revenues from $1.9 million in 2005 to $2.8 million in 2008. - Generated over 35% of the total gross sales for our division during 2007. - Frequently assist our Legal Department in developing contracts as well as other sales teams as Business Continuity and Outsourcing services subject matter expert developing sales strategies, and closing sales. - Successful in building strong internal networks and facilitating involvement from multiple layers of the sales and professional services force to achieve common business goals. - Provide exceptional customer service by forming partnerships with our service delivery groups, acting as business consultant in order to determine most attractive offers for customers.

Employer:	S1 Corporation
Position:	Account Executive - Latin America
Time period:	December 2001 - November 2002
Description:	A leading global provider of enterprise solutions for the financial industry. - Key contributor during sales negotiation with a major Financial Institution in Latin America resulting in the adjudication of $3 MM dollar software and professional services contract. - Forged strategic channel alliances in Costa Rica, Puerto Rico, Chile and Barbados which helped establish local market presence. - Collaborated with top management to implement effective strategies and tactics against competitors in Latin America.

Employer:	Financial Fusion
Position:	Account Executive – Latin America
Time period:	December 1999 - November 2002
Description:	Global provider of integrated financial solutions. - Received prestigious President’s Award for dramatically exceeding Latin America sales goals and targets in 2000 and 2001. - Built and managed over $1.3M selling to the Latin America sales territory in 2000, calling on Financial Institutions and selling Internet Banking software and integration services. - Closed strategic agreement that enabled the transaction processing component of our software to allow financial transactions between the US and Latin America that delivered over $2M dollars in annual sales for 2001 and 2002. - Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge. - Took charge of Latin America territory without market presence, formulary acceptances nor established contacts/decision makers and delivered significant results in all quantifiable objectives. - Established sales channels with major integration partners in Argentina, Brazil, Colombia, Chile, Mexico, Panama and Costa Rica. - Developed key relationships with CEO’s and CIO’s of top two Financial Institutions in Dominican Republic, Argentina, Brazil, Colombia, Chile, Mexico, Panama, Costa Rica and Venezuela.

Employer:	Cambridge Technology Partners
Position:	Associate Director
Time period:	December 1997 - November 2000
Description:	- Lead the Interactive Solutions consulting practice for Caribbean and Latin America Division delivering over $900k in consulting engagements. - Turned around troubled Call Center project performed for major Telecommunications Company in Jamaica by acting as Project Manager delivering project on-time and within budget resulting in a $300k engagement extension in 1999. - Proactively lead teams ranging from 5 to 12 cross functional staff task with accomplishing diverse e-Business and e-CRM projects on time and on budget throughout Latin America. - Consulted on a series of large/medium-scale, high profile strategy engagements for diverse clients in a broad range of industries within the Latin America Region. - Partner at the highest level of clients’ organizations and play a key role in business development and negotiations. - Noted for managing and delivering projects on-time and on-budget.

Employer:	Price Waterhouse, LLC
Position:	Project Manager
Time period:	December 1995 - November 1998

Employer:	Banco Santander Puerto Rico
Position:	Technical Project Leader
Time period:	December 1994 - November 1996

Employer:	American Airlines
Position:	Project Manager Caribbean
Time period:	December 1992 - November 1995