Melissa Harding
Biology graduate from Randolph-Macon College, currently working as Sr Business Development Manager for Volt Workforce Solutions.
| Headline: | Recruiter |
| Work status: | Employed Full-Time |
| Website: | http://www.volt.com |
| Industries: | Biotech, Cleantech, Computing, Education, Entertainment, Financial, Food and Drink, Gaming, Health, Information Technology, Internet, Lifestyle, Media, Mobile, Nanotech, Real Estate, Retail, Sports, Travel |
| Skills: | Business, Management |
| Location: | Indianapolis, IN |
| Groups: | Linking Indiana, Women 2.0 |
| Visas: | US |
| Interested in: | Advising startups, Career advice, Consulting opportunities, Employment opportunities, Finding business partners, Finding engineers, Finding hot stories, Finding mentors, Finding team mates, Giving back, Helping friends, Internships, Joining a startup, Learning about entrepreneurship, Meeting new people, Mentoring, Offering Expertise, Offering Expertise, Partnering with other groups, Professional opportunities, Providing services to startups, Recruiting, Shadowing |
| Schools: | Randolph-Macon College |
WORK EXPERIENCE
| Employer: | Volt Workforce Solutions |
| Position: | Sr. Business Development Manager |
| Time period: | September 2007 - Present |
| Description: | Currently manage Volt Technical Resources operation in Indianapolis. This includes managing the technical and engineering recruiting teams as well as responsibilities for growing new business and increasing market share in existing client partner programs. |
| Employer: | Kforce Professional Staffing, Indianapolis, IN |
| Position: | Director of Technology Staffing |
| Time period: | June 2005 - September 2007 |
| Description: | Personally transformed the Technology staffing product line for the Indianapolis Kforce Branch. Started as a one person team on the technology side of the branch with 2 billing consultants and has increased the headcount to 50 consultants by the end of October. Recognized and promoted 3 times as a result of the growth in Indianapolis. Built a team of 8 team members consisting of 2 account managers and 6 recruiters. Successfully gained market share in over 30 accounts, personally establishing and transitioning a majority of those accounts to the sales team. Started a direct placement practice with new associates in 2006 that increased overall placement revenue over 700%. In the last year diversified the current business from high volume/low margin business to high margin strategic partnerships resulting in margin increases of 240 bases points. Continuing to meet all quarter of quarter records as well have 66% year over year growth records in 2007. Recognized in the top 25% of performers in 2006 as a Silver Performance Winner.
• Hire, train, mentor and develop the sales team, contract and direct placement recruiting team. • Supervises Account Managers and Recruiters, and assists with 3 internal support staff • Ensures employees have accessibility to appropriate training tools and created 20 day training manuals to ramp new associates that have been adopted by the entire branch. • Coordinates and performs training sessions and engages corporate training resources as needed • Promotes cross-selling and proactive sharing of account information among local and national Kforce divisions • Develops and executes the overall sales plan for the market including territory alignment, account assignment and adherence to metrics requirements • Responsible for managing to the profit and loss of the Technology Staffing team. Including forecasting, and budgeting. • Manages recruitment efforts and aligns client coverage by participating in interviews and coaching calls Works directly under a Market Vice President to develop and share ideas and business strategies across markets • Participates in client visits and monitors the overall client satisfaction rate in the market |
| Employer: | ITT Technical Institute Online Program, Indianapolis, IN |
| Position: | Manager of Recruitment |
| Time period: | June 2004 - June 2005 |
| Description: | Managed a call center of 40 recruitment representatives and enrollment coordinators. Conducted employee monthly and yearly reviews and worked with corporate HR for bonus and recognition awards for team members. Coordinated and reported information between other school departments and headquarters. Personal team was responsible for over 75% of the enrollment growth for the online programs. Managed the team thru a difficult shift change from flexible shift schedules to a fixed second shift schedule with less than 5% turnover.
• Maintained enrollment reports and tracked contact information between students and representatives • Held weekly enrollment status meetings between representatives and other department managers • Trained and developed sales and customer service skills for team members and assisted on a new training manual for new employees • Participated in side by side coaching and training sessions • Developed employee incentive and recognition programs • Conducted metric training, tracking and reporting to Director of Recruitment |
| Employer: | Rush Temporaries, Corporate Office and Franchise Anderson, IN |
| Position: | Account and Personnel Manager |
| Time period: | September 2003 - June 2004 |
| Description: | Managed sales and recruiting efforts for the Rush Temporaries franchise office. Turned around an office performing at 200 hours to over 4000 hours. Quadrupled business by designing a new sales and recruiting campaign. Increased client base from over ten clients to well over 60 clients in first six months of employment. Diversified business resulting in 68 new billable employees in over one year. Assisted in daily functions for the corporate office as well.
• Interviewed and recruited hundreds of employees for area companies ranging across multiple industries • Performed safety and orientation programs for those companies • Supervised 2 other employees and responsible for all sales and recruiting training • Trained, mentored and developed new associates on sales techniques, interview skills, and database functions • Responsible for all documentation and reporting of unemployment claims, workers compensation and payroll for billable consultants • Improved marketing materials, marketing strategies and performed sales training for other franchises in Indiana. • Ran routine meetings on “How to improve customer service “and “How to gain market share in target accounts”. |
| Employer: | Cydcor Inc., multiple locations-Richmond, VA; Alexandria, VA; Indianapolis, IN |
| Position: | Franchise Owner/Account Manager |
| Time period: | November 2000 - September 2003 |
| Description: | November 2001-October 2003 Major Client Left Market and Franchise was closed.
Franchise Owner and Sales Manager for NCA Marketing Inc. Owned and operated a sales franchise for a national private outsourced marketing company. Supervised over 25 sales representatives as well as 5 account managers. Managed sales campaigns and marketing plans for fortune 500 national client accounts ranging from telecommunications to merchant processing including large named accounts AT&T, Quill, Qwest, Sprint, Stamps.com, Pepco Electric and UPS. Attended leadership meetings and participated in discussions regarding growth strategies with the executive team. Promoted and managed a franchise in Richmond, VA in order to relocate NCA Marketing Inc. to Indianapolis, IN. • Responsible for all recruiting efforts to hire, train, mentor and develop new and existing employees for new offices • Trained individuals for entry level sales positions and was responsible for development of territory and account managers • Responsible for sales meetings, marketing material and development of new clients. • Participated in client visits and monitored client satisfaction for both internal and external customers. • Responsible for all sales and marketing research reporting for national accounts • Traveled and mentored struggling markets to train managers to improve recruiting, training and retention on new employees • Held sales training meetings in several markets to introduce new campaigns and sales strategies • Managed all financials for company December 2000-November 2001 Sr. Trainer/Account Manager for Camelot Communications Inc. Richmond,VA Marketed products for AT&T, Integrated Merchant Solutions(IMS),Qwest DSL Services, Pepco Energy Services, and Stamps.com . Managed an internal team of 10 sales representatives and 4 campaign managers. Produced the top sales in the country for several months for the merchant services campaign. Recognized as a top leader in award programs and selected to performance reward weekends. Personally selected and promoted to train with regional directors and vice presidents in the company to learn how to run multiple markets. • Implemented training courses for new employees • Educated customers on new programs and product services • Interviewing and recruitment responsibilities for the franchise owner • Managed territory assignment and campaign managers for all accounts • Trained sales representatives and account managers |
EDUCATION
| University: | Randolph-Macon College |
| Degree: | Biology with a pre-medical emphasis, BSc |
PUBLICATIONS
| Papers: | Virginia Journal of Science 2000-- EFFECTS OF CHRONIC UNPREDICTABLE STRESS ON LEVELS OF INNATE ANDIMMUNE DEFENSE COMPONENTS IN UNSTIMULATEDAND LIPOPOLYSACCHARIDE-STIMULATED RATS. Melissa D. Derr , KellyG. Lambert , & Arthur F. Conway , Dept. of Biol.121 1& Dept. of Psych., Randolph-Macon Coll., Ashland, VA 23005. |
INFORMATION
| Sports: | Soccer,Wakeboarding, Snowboarding |
| Memberships: | Women in High Tech, TechPoint, and HRACI, Coached soccer for Noblesville Soccer Club ,IndyHub |
| Awards: | PROFESSIONAL: Six Sigma Green Belt ,Kforce 2006 Silver Performance Award, Cydcor Achievement in Management Award 2001, 2002
COLLEGIATE : Beta Theta Biology Honor Fraternity, Dean’s Lists, Phi Mu Philanthropy Chair, Panhellenic Spirit Award, Phi Mu New Member Award, Selected as a Rho Chi Member, Member of APO, Team Captain Varsity Soccer Player, All Conference, All South Region First Team Receipt in Soccer |
Melissa's Contacts (2)
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Alicia Raines
BSc in Management & Human Resource Management from Indiana University (2011), Early Career Recruiter at Volt Workforce Solutions (2010), Technical Recruiter at Volt Workforce Solutions since Jan. 2011
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Jeff Wallace
13 years of managerial experience in operations management, organizational development and project management. I am Proficient in Team building, Policy and procedure development, problem resolution, business and technology life cycles.