Lucie Ramos
Creative senior engineering manager with 20 years experience in large, global engineering and manufacturing organizations. Engineering graduate from USC, MSc from Stanford University. Now working at Cisco Systems.
| Headline: | Innocent Bystander |
| Skills: | Engineering, HTML / CSS, Management, Software Engineering, Web Development |
| Groups: | BASES |
| Interested in: | Helping friends, Meeting new people, Professional opportunities |
| Schools: | Stanford University, University of Southern California |
WORK EXPERIENCE
| Employer: | Cisco Systems |
| Position: | Manager, Product Development Business Operations |
| Time period: | January 2006 - Present |
| Description: | Developed and improved critical customer satisfaction and revenue impacting processes. Led worldwide cross-functional teams in definition and implementation of tactical and strategic initiatives. Currently developing reports and processes to increase operational visibility for product development Executive Council.
* Manager and key contributor to Cisco's (TDWI award winning) Quality Data Infrastructure program * Created and executed strategy to increase program value for the product development organization * Increased stakeholder engagement and alignment. Usage increased by 10x. * Created and executed strategy to evaluate and demonstrate Web 2.0 technologies (such as, data mash-ups, WebEx Connect collaborative workspaces) * Leading design and implementation of Executive Operational Dashboard/Scorecard for the Development Council (board that runs Cisco's Product Development organization) |
| Employer: | Stanford University |
| Position: | Consultant |
| Description: | Designed an interactive method to formulate and present a department's strategy. Won University funding and support for an additional five years. |
| Employer: | Raychem |
| Position: | Consultant |
| Description: | Designed, developed, and implemented a capacity-planning tool for a rapidly growing Division. |
| Employer: | Cisco Systems |
| Position: | Senior Program Manager, Product Development Business Operations |
| Time period: | January 2004 - December 2006 |
| Description: | * Developing reporting dashboards and processes to increase Executive Visibility into key quality areas
* Focusing cross-functional engagements to improve processes and quality of reporting * Developed implementation strategy for Field Diagnostic program * Utilized program management tools and techniques to increase visibility and understanding of programs |
| Employer: | Senior Program Manager/Quality Engineer, Quality Systems Engineering |
| Position: | Cisco Systems |
| Time period: | January 1999 - December 2004 |
| Description: | * Delivered Millions of dollars in Qtrly savings through RMA avoidance.
* First Program Manager able to stabilize critical system and process for failure analysis (FA). * Expanded web-based reporting and data analysis capabilities for FA by 500%. * Reduced FA case backlog 75% in 3 months, thereby reducing case time-to-close by 75%. * Significantly reduced Executive Management escalations by improving FA process. * Designed and implemented standardized, measurable client support tools. * Selected by Quality Director to address high DOA and RMA rates for 2 revenue-critical products. * Reduced DOA rate below 500 parts per million and drove SP-LOB RMA rate below ENT-LOB. * Developed web presence for communication and marketing of quality programs and results. * Improved failure analysis reporting. Developed process metrics. Refocused team. * Developed strategies for and drove customer problem resolution (CAP accounts). * Performed Reliability Prediction calculations. Negotiated new product reliability test plans. * Developed E-Learning modules. |
| Employer: | Quantum Corporation |
| Position: | Senior Manager, Customer Support Engineering |
| Time period: | January 1997 - December 1998 |
| Description: | Supported high-end Division during rapid OEM expansion. Led numerous cross-functional teams. Built new or revitalized under-performing engineering teams. Activities impacted nearly all of Divisional volume and revenue. Performed Director-Level functions including ranking and allocation of stock options. 10-22 direct reports.
Reported directly to Divisional Vice-President. Selected to revitalize, staff and manage customer-advocacy team while OEM customers increased 10x. Managed customer requirements definition, product qualification, validation, and sustaining support. Provided technical communication links uniting customers, engineering, and failure analysis. Resolved critical accounts. * Reduced problem solving and customer escalations by 75% with improved processes. * Pioneered use of Intranet for worldwide communication of product and customer status reports. * Rapidly deployed skilled cross-functional teams to resolve critical issues at customer sites. * Leadership role in direct negotiations with customers to resolve quality issues. * Drove technical teams to quantify and resolve product design and manufacturing issues. * Developed customer problem risk assessment process to reduce revenue interruptions. * Presented critical product failure analysis reports to customers world-wide. |
| Employer: | Quantum Corporation |
| Position: | Manager, Product Engineering |
| Time period: | January 1995 - December 1997 |
| Description: | Led first New Product pilot build team at Japanese manufacturing partner. Justified and staffed an expanded scope organization. Developed and implemented failure analysis and closed-loop corrective actions (FA/CA) and exceeded internal goals for the product's life cycle. Implemented revolutionary improvements in communication and problem solving between U.S. engineering and manufacturing partner in Japan. Achieved best-in-class rating on Customer Report Card. |
| Employer: | Quantum Corporation |
| Position: | Manufacturing Program Manager |
| Time period: | January 1993 - December 1995 |
| Description: | Cross-functional team leader responsible for improving manufacturing operations at four plants (U.S. and off-shore). Used Design for Manufacturability principles. Metrics included cost, quality, flexibility, and time-to-volume. Set corporate standards for assembly, test, configuration, and materials supply chain logistics. Methodology incorporated in new product introductions worldwide.
* Identified Best Practices and implemented a common highly automated configuration process with 60% less cost per unit for 100% of product. * Evaluated and selected automation and tooling suppliers for Malaysian factory. * Defined strategy and drove design to increase test capacity 3x. Improved operator ergonomics and reduced costs. * Defined direction and priority for continuous process improvement teams involved in yield and capacity improvement, supply chain, and rework and repair. |
| Employer: | Quantum Corporation |
| Position: | Manager, Assembly Development Engineering |
| Time period: | January 1991 - December 1993 |
| Description: | Responsible for development and replication of all assembly tooling and automation. Managed engineers, technicians, drafters and suppliers. Worked cooperatively with suppliers to develop new technology.
* Developed strategy and implemented "lot sizes of one" capability for assembly operations. Resulted in build of multiple products on single assembly line reducing facility costs by 33%. * Successfully negotiated with Panasonic to develop a new, specialized robot and reduced price by retrofitting existing robots. * Defined and implemented an NPI function and metrics to manage new product introduction. Using Design for Manufacture practices part count was reduced by 25%. |
| Employer: | General Motors Advanced Engineering Staff |
| Position: | Senior Project Engineer |
| Time period: | January 1986 - December 1991 |
| Description: | * Formulated and implemented technology development and new product introduction processes.
* Developed process for comparison of projects, and elimination of projects with low expected value. * Developed subsystem design interdependencies to assess change impact and reduce delays. |
EDUCATION
| University: | University of Southern California |
| Degree: | Engineering, BSc |
| University: | Stanford University |
| Degree: | Engineering, MSc |
