KL Hill
BSc.(Industrial Engineering) from Central Connecticut State University, MBA from Long Island University, Supervisor/ Specialist at Verizon Communications, New York since Aug' 01.
| Headline: | Service Provider |
| Skills: | Business, C/C++, Database Administration, Databases, Engineering, HTML / CSS, Industrial Engineering, Javascript, Languages and Platforms, Leadership, Management, Public speaking, Software Engineering, SQL, System Administration, Web Development, Windows, Windows applications, Writing |
| Groups: | JEA |
| Interested in: | Consulting opportunities, Meeting new people, Offering Expertise, Professional opportunities, Providing services to startups |
| Schools: | Central Connecticut State University, Long Island University - C.W. Post Campus |
WORK EXPERIENCE
| Employer: | Verizon Communications, New York, NY |
| Position: | Specialist – Regional Operations Support |
| Time period: | November 2005 - Present |
| Description: | Enhance the vMobile East Workforce DRC Toolkit application by providing enhancements/features to support new business initiatives, process compliance, revenue generation and cost avoidance. Serve as Project Manager for the Test Assist front-end Voice Response Unit (VRU) for calls made by Field Technicians to the Assignment Provisioning Center (APC). Ensure/strengthen network security for remote access of vMobile, Direct Access Test Unit (DATU), and Frame Responder. Coordinate, test, and deploy all Wholesale, BAU new products related to vMobile/WEB IFAS/DRC Toolkit East enhancements.
Provide the Special Service Governance Group with detailed analysis of coding errors. Conduct root cause analysis on missed commitments, assigning ownership to proper departments. Represent the Network Services Group on weekly conference calls regarding Hicap circuits. Partner with special service centers to create a system to prioritize incoming orders. Create action plans to reduce the backlog of orders in high volume areas. Serve as an intermediary between the Network Services Group and Verizon Partner Solutions to ensure the resolution of roadblocks in a timely manner. Support Verizon’s new broadband initiatives including but not limited to DSL, FTTP, and FIOS. |
| Employer: | Verizon Communications, New York, NY |
| Position: | Specialist – Network Services Group (Northeast) |
| Time period: | August 2004 - November 2005 |
| Description: | Conducted Post Deployment reviews across the Verizon footprint which focused on the processes and procedures for the utilization of new systems and technologies which included but were not limited to eCOT, AMDF, DATU, Frame Responder, and IFAS. Job functions included the analysis of utilization metrics to assess if the new systems and technologies were being fully optimized. Identified gaps that could be corrected to achieve full utilization of the new systems and technologies. Determined and actualized comparative cost savings between the new systems and the legacy systems.
Conducted quality assurance analyses of all Hicap circuits throughout the Northeast region. Reviewed, evaluated and provided recommendations to Central Office managers and directors regarding improvements to productivity, efficiency, and cost savings. Developed process checklist for the Frame and Carrier/Transport, including SONET turn-up and DSL provisioning. Developed a process in conjunction with the Wholesale and Retail centers, which significantly reduced the number of new circuit failures in the Northeast Region. Developed training model used to increase the use of remote testing capabilities in Verizon’s Next Generation Network. Developed short an long term methods used to improve productivity and efficiency results in numerous Central Offices. |
| Employer: | Verizon Communications, New York, NY |
| Position: | Supervisor – Network Dispatch Center |
| Time period: | August 2003 - August 2004 |
| Description: | Conducted on-site Central Office Process Assurance reviews across the Verizon footprint which focused on improving the overall health and welfare of Verizon’s network. Audited the physical aspects of the central office (CO), the productivity and efficiency of the CO workforce and the use of the systems and processes within the CO.
Supervised a team of 20 associates within the Manhattan District. Served as primary point of contact for external centers regarding escalations, failures, and manpower issues. Coordinated all large projects for the Manhattan District. Designed daily and monthly reports used to track associate productivity. Reorganized associate work hours to reduce overtime expenses while maintaining productivity. Analyzed monthly reports to ensure that associate productivity and objectives are met. |
| Employer: | Verizon Communications, New York, NY |
| Position: | Supervisor – Central Office |
| Time period: | August 2001 - August 2003 |
| Description: | Managed Central Office (CO) operations in Midtown Manhattan. Delivered provisioning and maintenance for POTS and special circuits. Responsibilities included planning, objective setting, and monitoring the progress of mission critical projects from start to finish.
Oversaw the day-to-day operations, schedules and performance of the 36th St. central office. Supervised, coached, and motivated 30 central office technicians to work in a productive and efficient manner. Scheduled joint testing of special access circuits between CO technicians and remote testers. Managed projects and large jobs such as cable transfers and D4 channel bank rollovers. Established solid relationships with associates and internal and external work groups to ensure that commitments were met. Allocated and administered overtime in accordance with budget. Trained and developed associates and ensured that they had the tools to perform the job effectively. Exercised judgment, determined appropriate action, and recommended solutions with regard to union issues and daily challenges. Reviewed associate absence history in order to update G550s with discussion, documentation, current step, next review date, and step regression. |
EDUCATION
| University: | Long Island University - C.W. Post Campus |
| Time period: | 2003 |
| Degree: | MBA |
| University: | Central Connecticut State University |
| Time period: | 1998 |
| Degree: | Industrial Engineering, BSc |
INFORMATION
| Memberships: | Consortium of Information and Telecommunications Executives (CITE). |
