Kigunda Mbogo
Mathematics & Economics graduate from Moi University, with MSc in Information Systems from University of Nairobi. Over 8 years of work experience in both IT and Telecommunications industries. Currently working at Ericsson Kenya as Solution Architect.
| Headline: | Service Provider |
| Work status: | Employed Full-Time |
| Industries: | Computing, Education, Entertainment, Information Technology, Internet |
| Skills: | Business, C/C++, Database Administration, Databases, Engineering, English, French, HTML / CSS, Java, Javascript, Languages, Languages and Platforms, Leadership, Perl, PHP, Software Engineering, SQL, System Administration, Unix, Web Development, Windows |
| Visas: | Kenya, Canada |
| Interested in: | Career advice, Consulting opportunities, Finding experts, Finding team mates, Mentoring, Offering Expertise, Professional opportunities, Sharing my projects, Trading services |
FULL BIO
Experienced and well trained IT Professional specializing in Software Engineering. Ran a number of successful projects across Africa. Traveled to various countries of the world for work, meetings and further training.
Also a director of MIS Solutions Limited, a company established to provide services in Information, Communication and Entertainment.
WORK EXPERIENCE
| Employer: | Ericsson Kenya Limited |
| Position: | Solution Architect – Service Layer |
| Time period: | July 2006 - Present |
| Description: | The Solution Architect interacts with the customer, third party providers, and Ericsson staff to define and provide technical solutions that enhances the customer’s competitive position by:
• Analyze the customer’s business processes and requirements • Propose solution scenarios with identified components • Perform dimensioning analysis based on customer requirements • Estimate costs for customer adaptations (customizations) • Collect and document customer requirements, of which functional requirements are one part • Prepare and write solution descriptions • Participate in meetings with customers on solution issues • Handle change requests related to the solutions • If needed, evaluate 3PP to be used in the solution • Secure the functionality and technical quality of deliveries in customer projects • Handle change requests and the consequences of such requests for delivered offers and/or ordered deliveries from a solutions point of view • Secure that service delivery of Solution Management is properly prepared during the Systems Integration project. • Support the Customer and the KAM as an expert on the customer solution. • For Solution Support and Life Cycle Management activities, manage the customer relation together with the SDM (Service Delivery Manager) and ensure that the customer’s expectations on the implemented solution are fulfilled. • Take responsibility for the Life Cycle Management of a customer solution. This includes managing the Evolution Planning for the customer solution both from a life cycle perspective, of the products included in the customer solution, and from the customer requirement perspective. • Maintain contracts with local 3PP suppliers (vendor management). • Maintain Ericsson internal agreements (WLA. Working Level Agreement), for provisioning of the Solution Management service. Solution Integrator • Analysing customer requirements • Proposing and delivering solutions • Undertaking Acceptance Test |
| Employer: | Huawei Technologies Kenya Limited |
| Position: | Service and Software Engineer |
| Time period: | June 2005 - May 2007 |
| Description: | • To participate in Intelligent Network project implementation including performing acceptance tests
• To offer customer support and systems maintenance. |
| Employer: | The African Virtual University |
| Position: | Technical Officer – Software Development and Programming |
| Time period: | July 2003 - November 2004 |
| Description: | • To develop and improve the organization information systems
• To administer and manage the organization information systems • To act as information systems security officer |
| Employer: | Africa Online Holding Limited |
| Position: | Corporate Systems Administrator; Customer Support Engineer/ Customer Representative |
| Time period: | January 1999 - June 2003 |
| Description: | Corporate Systems Administrator:
• To manage and administer the Internet Service Provider’s corporate technical systems and offer back-end technical support to the systems and network administrators. Customer Support Engineer/ Customer Representative: • To support internet customer including e-touch (cybercafé franchisees), leased-lines and corporate customers • To manage call center, partners and servers that provides internet and billing services. |
