Judy Barron

MANAGEMENT: CUSTOMER SUPPORT - BUSINESS AND TECHNICAL OPERATIONS
Driven, versatile, agile, business leader, specialized in customer support business and technical operational, business systems, tools and process optimization, program design, and revenue building.

AREAS OF EXPERTISE
• Customer Support • P&L Management • CS Marketing Programs • Process/Program Re-engineering
• Operational Readiness • Sales/Service Life cycle order management • Business systems and tools
• Strategic Planning • ROI & Capital Budget • PMO

MANAGED THE FOLLOWING TEAMS
• Contract & Order Administration • CS Marketing • Software Licensing/Revenue Management • Developer/ Market Development Strategy & Operational Planning • Web & Knowledge Management • Sales/Support Process & Tool Development • Support Readiness Engineers • Support Readiness Software Training
• Software Call Management Center • SW Product Technical Support • Global Sales/Services Process Re-engineering • Global Customer Entitlement and Databases • Acquisition Integration (M&A)

Employer:	JBarrron Consulting, LLC. • San Jose, California
Position:	Work experience
Time period:	January 2008 - Present
Description:	Driving operational and business results by bridging business and technical services and infrastructure Focused on maximizing your service revenues, Achieving cost synergies and integration results, Improving customer satisfaction through process and program improvements

Employer:	Sun Microsystems Inc. • Santa Clara, California
Position:	Senior Director, M&A Integration (Corporate Development)
Time period:	January 2004 - December 2008
Description:	Worldwide $13 billion provider of hardware systems, storage, chips and Solaris Operating Systems, JAVA and several software infrastructure applications and customer support. Led all acquisition activities from pre-deal to integration completion, including creating the integration framework and strategy process, PMO, negotiating vendor contracts and costing models for all opportunities. Led global cross-departmental team and supported executive management. Developed operational readiness model, including acquisitions playbooks and primers, resource models and more. Defined metrics, resolved conflict, assessed opportunities, delivered executive presentations and managed a budget of up to $35 million. Supervised and developed 20 employees, including 4 direct reports. • Integrated 23 acquisitions while reduced overall team engagement time from 8 to 4-5 months. • Originated on time and budget a scalable Program Management Office and governance model able to handle a 700-person with17 project teams and a 7,000-person international acquisition simultaneously • Retooled acquisitions integration team and deployed infrastructure for integration to achieve repeatable and standard engagement guidelines. Including Partner management with Deloitte • Grew extended acquisition staff by 100%, with no financial impact to Corporate Development budget. Team included: Service, Sales, Marketing, Finance, Facilities, HR, Training, IT, Engineering, Privacy, • Honored with Management Excellence award for being in the top 10% of management , numerous other distinctions for superior service, including guest speaker invitations.

Employer:	Sun Microsystems Inc. • Santa Clara, California
Position:	Director, Customer Support Sales & Services Operations
Time period:	January 2001 - December 2004
Description:	Managed business and technical strategy, programs, processes and PMO for Sun’s sales and customer support order life cycle. Established data management policies, business requirements, joint SLA’s, operational business entitlement approach and infrastructure. Developed Sales/Support online business entitlement strategy. Acted as Chief of Staff for VP of Global Process Systems Re-engineering. Managed operational budget of $37 million for 140 team members. Supervised 33 employees local and remote. • Improved ROI from -49% to 1% NPV by delivering entitlement project plan on time and on budget. • Lowered time required to manage customer support calls by 25% with a web-based tool that integrated databases and communication methods, ultimately growing tool adoption by 300%. • Standardized customer data architecture and reduced sales order processing time by 5 days (DOS) • Improved customer service entitlement by 2 days through Sigma DMAIC Order to Invoice efforts • Achieved Top Performer/Focal award in 2002 and 2003 as well as Management Excellence award for ranking in the top 10% of management along with other company accolades.

Employer:	Sun Microsystems Inc. • Santa Clara, California
Position:	Director, Customer Support - World Wide Operations
Time period:	January 2000 - December 2001
Description:	Led business/technical operations, partner management and program enablement for 275-employee, $135 million world wide division. Developed metrics, resolved conflicts, and oversaw multiple systems and tools automation while supervising 30 employees and more than 200 during a re-integration. Provided executive leadership managed staff and deliverables for several groups including Product Technical Support, Technical Call Center, Web presence and Knowledge management, Support Readiness and SW Product Training (PLC), Contract and SW License Administration, Process and Tools development, Customer Relations & Survey Management and Acquisitions integration support • Improved sales and service order processing by 25% by modifying contract approval gates and work flow process • Increased training course availability worldwide by 50% and course utilization by 40% • Saved $500,000 by raising customer usage of the knowledge management system, thereby reducing service call volumes and operating costs. • Reversed the fate of a failing operational team through process improvement initiatives. • Honored with Top Performer/Focal and Management Excellence awards.

Employer:	Sun Microsystems Inc. • Santa Clara, California
Position:	Manager, Customer Support - Strategy & Operational Planning
Time period:	January 1997 - December 2000
Description:	Managed the strategic business development and direction of developer/channels program, product and services investment for Market Development SMB programs. Handled operations budget, SLA’s, partner negotiations/audits, PMO, resource allocation and annual planning for $68 million, 175-person division. Managed staff and deliverables for multiple groups. Acted as Chief of Staff for VP of Market Development. Supported 5 acquisition projects, developed metrics, governed revenue and supervised 35 employees, including 10 direct reports. • Exceeded licensing revenue goal by $2 million through better inventory tracking and invoicing. • Launched CRM tool resulting in 20% productivity gain for Industry account managers • Lowered cycle time for program and product review and approval from 3 months to 30 days. • Increased SMB product and service sales by launching successful discount programs. • Achieved Employee of the Quarter, multiple Sun Team Quality awards and Team of the Quarter and was invited to be a member of the Sun Rise Club.

Employer:	Sun Microsystems Inc. • Santa Clara, California
Position:	Manager, Customer Support - Marketing
Time period:	January 1994 - December 1997
Description:	Designed and managed support program, products and pricing targeting Developers, VARs, SI, ISV, IHV, OEMs and Authorized Support Partners (ASP). Programs included, Sun Developer Connection (SDC), Software Consulting, OEM and Channel support programs, Market Development–GTM. Established online web membership program, software download program, HW Discount program and Software Bundles. Managed15 workers, including 10 direct reports. • Exceeded revenue target in first year of a newly designed software consulting program. • Integrated high and low touch engagements programs, improving new customer adoption by 150,000. • Grew Sun’s developer membership by 10% with improved outreach and new SDC program launch. • Exceeded support revenue goal by 15% with improved customer relations programs and surveys • Recognized as Employee of the Month twice and achieved Sun Team Quality award.

Employer:	Sun Microsystems Inc. • Santa Clara, California
Position:	Canadian Management Positions in Customer Support
Time period:	January 1986 - December 1993
Description:	Promoted from Marketing Manager to Quality Manager to Business Operations Manager. Architected and implemented global support program, partner compliance, PMO, development targeting all channels, contract and business operations, including data management, business planning, process improvements (KPI), contract administration and renewals. Established business and marketing requirements for corporate programs, managed revenue, and planned annual business. Drove company wide annual planning and budget management efforts. • Exceeded revenue goal by 25% by implementing executive management system to drive business. • Advanced revenues 25% and converted existing install base to new corporate support programs within 6 months through contract conversion and upgrades. • Improved Services revenue management by implemented global contract renewal tracking system • Improve customer satisfaction rating 10% for Sun Canada by establishing TQM, KPI 's and Customer and Executive Relations programs and infrastructure • Distinguished with multiple 4 Sun Care awards.

University:	York University
Degree:	Geography, BA