Jason Knasinski
Science and Mathematics graduate from Indiana University East with over 14 years of experience in administration and customer support with excellent project management skills. Last worked as Application Support Consultant at Ontario Systems, LLC.
| Headline: | Entrepreneur |
| Skills: | Business, Engineering, Management |
| Groups: | Linking Indiana |
| Interested in: | Brainstorming, Finding business partners, Finding cofounders, Finding team mates, Meeting new people, Professional opportunities, Promoting my startups, Recruiting for my startup |
| Schools: | Indiana University System - Indiana University-East |
WORK EXPERIENCE
| Employer: | Ontario Systems, LLC, Muncie IN |
| Position: | Application Support Consultant |
| Time period: | January 2006 - December 2008 |
| Description: | Responsible for facilitating daily communication with multiple clients regarding status updates on open investigations
• Resolved technical investigations with proprietary software both in-house and remotely on clients’ systems. • Reduced number of Support Calls from 2,541 to 2,368 by assisting my team in generating resolution documentation for the knowledge base and educating the clients during support calls. • Created checklists/instructional documentation for installation of new services for the proprietary software. • Served as Project Manager for all System Migrations and Implementations of the ‘Link’ proprietary software. • Selected as one of three team members who supported over 220 clients using ‘Link’ proprietary software. • Beta tested/installed multiple products within the proprietary software. • Met 1,402 of 1,405 possible Daily Activity Goals during second year (99.8%) • Met 826 of 827 possible Daily Contact Goals during in second year (99.9%) • Assisted team members in improving the percentage of calls answered within the first minute from 66% to 94% during a year in which the total number on the team was reduced 60%. • Increased number of resolved investigations by 29.3% and resolved more than 100 projects including installs, migrations, implementations, and betas. |
| Employer: | Silver Towne, LP, Winchester IN |
| Position: | Various positions |
| Time period: | July 1994 - November 2005 |
| Description: | General Manager, Silver Towne Mint, 1997 - 2005
Managed and maintained 25 employees, 25,000+ square foot facility, equipment, machinery, and grounds. Administered human resource functions including wage discussions, training, benefit explanation, 401k counseling. Maintained company policies, including enforcement and discipline of those policies. Prepared reports on employee hours for payroll, in addition to reports for bonuses. Conducted employee evaluations and prepared reports using that information. • Assisted in the hiring and termination processes to ensure appropriate hiring and exit practices, and to manage scheduling of interviews/exit interviews, counseling, and documentation. • Developed employee reward programs, offering one hour per month away from work. • Developed new process for minting coins, expanding the line of product, thus expanding sales potential. • Computerized annual inventory reporting, establishing a system for recording and reporting inventory. • Established a purchase-order database system to streamline purchasing. • Managed all ordering of inventory, utilizing the just-in-time ordering system and protected inventory worth more than $1.5 M from theft. • Managed and maintained a security surveillance system to guard against/deter theft from employees and others. • Installed over 20 security cameras, monitors, multiplexers, digital video recorders, DVD recorders, time-lapsed VHS recorders, and other surveillance equipment for inventory protection. • Established/facilitated annual employee training and new employee training to include fire extinguisher, fork truck, MSDS, Personal Protective Equipment, proper labeling, OSHA, and hazardous materials handling and storage. • Monitored and enforced all safety policies to minimize/eliminate accident or injury incidents. • Generated thousands of 2D graphic layouts and clipart for the creation of coining dies. • Computerized sales office, allowing for data to be handled in a more proper way, maintaining the flow from customer’s personal data through job scheduling, including order tracking, invoicing, and shipping. • Used computer programs to create CAD drawings, documents, correspondence, spreadsheets, agendas, brochures, flyers, graphs/charts, slide shows, databases, and websites. • Managed computer resources, including purchasing, setting up, installing software, creating networks, and training. Product Manager, Silver Towne Mint, 1996 - 1997 • Established quality control initiatives and changed the manufacturing process to maintain quality control. • Increased productivity while decreasing recurring expenses by purchasing equipment to handle more of the work, allowing workers to be more specialized in their jobs. General Laborer, Silver Towne Mint, 1994 - 1996 |
EDUCATION
| University: | Indiana University System - Indiana University-East |
| Time period: | 1996 |
| Degree: | Science and Mathematics , BSc |
INFORMATION
| Awards: | 1988 Awarded Rank of Eagle Scout, Boy Scouts of America |
