Jarrod Silva
26 year old Master's Student in International Management. Undergraduate degree from UC Santa Barbara and several years of luxury, hospitality experience. Looking to expand my knowledge of start-ups and one day run my own business.
| Headline: | Entrepreneur |
| Work status: | Full-Time Student |
| Industries: | Education, Entertainment, Food and Drink, Gaming, Health, Information Technology, Internet, Lifestyle, Media, Retail, Sports, Travel |
| Skills: | Business, Investment, Italian, Languages, Management |
| Location: | Dublin, Ireland |
| Groups: | Trinity Entrepreneurial Society |
| Visas: | USA, EU |
| Interested in: | Brainstorming, Career advice, Consulting opportunities, Employment opportunities, Finding business partners, Finding cofounders, Finding mentors, Finding team mates, Joining a startup, Learning about entrepreneurship, Meeting new people, Professional opportunities, Promoting my startups, Recruiting for my startup |
| Schools: | University of California System - Santa Barbara |
WORK EXPERIENCE
| Employer: | The Ritz-Carlton, Marina del Rey |
| Position: | Business Travel & Leisure Sales / Executive Reservations Service Coordinator |
| Time period: | August 2009 - August 2010 |
| Description: | Exclusively manage the “Executive Reservation” account; currently the 3rd highest producer for the hotel.
Successfully managed an average of 70 accounts: Advertising, Entertainment, Financial, Legal, Corporate. Continuously playing a key role in achieving our budget which is currently 130% of year to date figures for both room nights and revenue Implement effective strategies based on reported data and market trends in order to increase production. Create direct and electronic mailing campaigns to increase hotel exposure to all market segments. Develop and implement departmental strategies, operational tools and innovative packages that deliver products and services to meet and exceed the needs of guests and employees, securing long term guest and employee loyalty. |
| Employer: | Pensione Ottaviano Hotel/Hostel |
| Position: | Operations Manager |
| Time period: | November 2008 - April 2009 |
| Description: | Actively managed a room inventory of 7 units accommodating a total of 32 guests.
Improved guest satisfaction scores by providing unexpected, exceptional levels of services as indicated in multiple guest survey tracking sites. Coordinated in all hotel phases including reservations, check-in, in-house, and departure. Responsible for accurately collecting and securing payments up to €3,000. Communicated effectively with staff, owners and the “sister” hotel/hostels to ensure both guest satisfaction and profitability was maximized. |
| Employer: | The Ritz-Carlton, Marina del Rey |
| Position: | Group Sales Assistant |
| Time period: | February 2008 - October 2008 |
| Description: | Generated proposals and contracts with negotiated rates, space and agendas to fulfil the clients requirements.
Researched, established and maintained contact with clients. Created themed events and amenities to customize client and guest experiences. Assisted clients and groups onsite during events as required. Contributed to numerous special projects such as marketing initiatives, promotions, and mailings. Communicated effectively with Finance and Special Events departments to ensure complete client satisfaction. Highly proficient in multi-tasking, meeting deadlines, delegating tasks, professional phone etiquette, patience with clients and maintaining a positive attitude. |
| Employer: | The Ritz-Carlton, Marina del Rey |
| Position: | Front Office Agent (Primary Position) |
| Time period: | December 2006 - February 2008 |
| Description: | Efficiently checked guests in and out of the hotel, averaging up to 30 guests per hour.
Resolved guest discrepancies in reference to hotel folios and policies. Responsible for collecting and securing payments of up to $10,000 cash and $75,000 credit. Engaged in positive and courteous communication with all guest and employee interactions. Provided lateral service with multiple departments: Loss Prevention, Club Lounge and Fitness Center to ensure an overall positive guest experience. |
EDUCATION
| University: | University of California System - Santa Barbara |
| Time period: | 2002 - 2006 |
| Degree: | Global & International Studies, BA |
| University: | University of California System - Santa Barbara |
| Time period: | 2002 - 2006 |
| Degree: | Italian Studies, BA |
INFORMATION
| Hobbies: | traveling, photography, athletics |
