Jamal Hamzeh
Software Engineering graduate from Philadelphia University, currently working as Business Analyst at Palma.
| Headline: | Service Provider |
| Skills: | Databases, Engineering, English, French, Languages, Software Engineering |
| Groups: | Queen Rania Center for Entrepreneurship (QRCE) |
| Interested in: | Consulting opportunities, Meeting new people, Offering Expertise, Professional opportunities, Providing services to startups |
WORK EXPERIENCE
| Employer: | Palma, Amman, Jordan |
| Position: | Business Analyst |
| Time period: | September 2007 - Present |
| Description: | • Interview the individuals and determine whom they are dealing with and what areas need to be addressed the most.
• Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans applying BPM methodologies. • Analyze and document business processes using ARIS Tools. • Document workflows and results of business analysis and obtain sign-off from client on the specifications. • Provide the link between the customer, development team and any third party regarding software functionality, throughout the development lifecycle. • Perform a report at the end of the analysis which shows the weaknesses and the KPI's and what steps of improvement were taken as a result of the analysis and anything further the management of the company must take into their own hands to ensure that the company is in the best state possible. |
| Employer: | Integrated Technology Group, ITG, Amman, Jordan |
| Position: | Professional Services Officer |
| Time period: | April 2006 - May 2007 |
| Description: | • Installing and configuring systems.
• Monitoring and maintaining systems. • Talking staff / client through a series of actions, either face-to-face or over the phone. • Troubleshooting system problems and diagnosing and solving faults. • Providing support documentation, including procedural documentation. • Setting up user's accounts and managing authorization and security. • Database Design and managing. • Testing/Evaluating new technologies. • Training system users. • Gathering Clients requirements. • System Analysis and design. |
| Employer: | Integrated Technology Group, ITG, Amman, Jordan |
| Position: | Developer |
| Time period: | November 2004 - April 2006 |
| Description: | • Windows Application Developer on Microsoft visual C# .NET 2003.
• Data Base Developer on SQL Server 2000, Creating Databases, Tables, views, stored procedures, functions and triggers. • Build Reports on Crystal Reports v10. |
