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Fred Jabbour

Electrical Engineering and Computer Science graduate and MBA from Berkeley. MSc from Stanford University. 6 years of software engineering experience.

Headline: Entrepreneur
Skills: Electrical Engineering, Engineering
Groups: Haas Entrepreneurs Association at Berkeley
Interested in: Brainstorming, Finding business partners, Finding cofounders, Finding team mates, Meeting new people, Professional opportunities, Promoting my startups, Recruiting for my startup
Schools: Stanford University, University of California System - Berkeley

WORK EXPERIENCE

Employer: Cisco Systems
Position: Technical Marketing Engineer, Product Management Group
Time period: January 2006 - December 2007
Description: Technical Problem Solving
· Resolved customer support case for a $200+ million customer in Sydney
o Served as the lead business unit contact and Cisco ambassador for this high profile case, saving Cisco hundreds of additional customer support man hours
· Developed online training courses with Cisco’s Advanced Technology Training group, raising our customer satisfaction rating to its highest since product inception in 2000
Technical Marketing
· Managed product showcases and technical information for a product analysis used to boost awareness; efforts were featured in Business Communication Review
· Presented world-wide product promotion material to customers, channel partners, and Cisco sales engineers as part of a three-month, 21-city tour; audiences ranged in sizes from 30 to 300+
o Rated one of Cisco Voice Technology Group’s top presenters by audiences
o Used feedback from audiences to develop enhancement plan for future product releases

Employer: Cisco Systems
Position: Software Development Engineer
Time period: January 2000 - December 2006
Description: Project Management
· Achieved buy-in from senior managers on crucial design decisions as a consultant for a software restructuring project; the changes allowed the system to scale from 150 to 300 simultaneous agents and move our product into the mediumend call center market
· Increased software defect resolution rate by 10% while managing the distribution of defects among 15 engineers through the development cycle and post product shipment for Cisco’s IP Contact Center product ($45M annual revenue, #1 in IP Call Center market)
· Successfully led a team of four in redesigning and implementing a more reliable version of the contact center agent desktop client, resulting in 50% fewer customer support issues for this application
· Wrote functional and design specifications used by 12 engineers to integrate our IP Contact Center with a Cisco router; co-led and trained the team in the product integration
Training and Research
· Filed 27 patent inventions related to Voice over IP with personal research; several included in next generation contact center
· Proposed, initiated, and led an internal training program to increase knowledge among the 50 engineers; program has saved hundreds of man hours that would have been spent in repeated in-person training
· Trained Customer Support, Sales Engineering, and Cisco partners for the entire product suite in Sydney

Employer: MP3Monster.com
Position: Co-founder
Time period: December 1999
Description: · Implemented and marketed this Mp3 meta search engine that featured preemptive caching, database link verification, and complex Boolean queries, resulting in more than 1,000 hits per month

EDUCATION

University: University of California System - Berkeley
Time period: 2009
Degree: MBA

University: Stanford University
Time period: 2005
Degree: Computer Science, MSc

University: University of California System - Berkeley
Time period: 2000
Degree: Electrical Engineering and Computer Science, BSc

INFORMATION

Sports: Cisco Tennis Singles Champion 2001, 2002; UC Berkeley JV Tennis Team Member
Hobbies: International travel (over 20 countries), Basketball, Salsa dancing
Clubs: VP Communications, Haas Technology Club
Memberships: One Brick Event Coordinator; San Jose East Side Union Mentor; Challenge Learning Center
Eta Kappa Nu, Golden Key National Honor Society
Awards: Haas Merit Scholar - awarded to fewer than 10% of incoming students
Fred Jabbour

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