Frank Chapman
Director of Quality Engineering and Training Services
| Headline: | Engineer |
| Skills: | Business, Engineering, English, Industrial Engineering, Languages, Leadership, Management, Public speaking, Recruitment |
| Groups: | Linking Indiana |
| Interested in: | Consulting opportunities, Employment opportunities, Finding mentors, Helping friends, Meeting new people, Mentoring, Offering Expertise, Professional opportunities, Shadowing |
| Schools: | Midwestern State University |
WORK EXPERIENCE
| Employer: | Product Action International, LLC, Indianapolis, Indiana |
| Position: | Director of Engineering and Training Services |
| Time period: | January 2004 - December 2009 |
| Description: | Industry leader across North America and Canada for quality control and quality assurance operations. Provide inspection, sorting, and rework services in addition to engineering/supplier training to all OEM and tier suppliers in automotive, marine, military and medical device channels.
Directed department, responding to customer needs and developing opportunities with Toyota, Honda, Nissan, GM, Chrysler, Allison, AMGeneral, Mercury Marine and other major OE tier suppliers. I analyzed performance data, created and marketed materials, and maintained balance sheet of billable resources/financials. • Realized 218% net income increase, maximizing available resources. • Expanded engineering services sales 85%, based on astute understanding of engineering applications uniquely applied to opportunity development. • Decreased labor costs 40% via expert restructuring of department and targeted utilization of staff strengths. • Cut travel costs 42%, leveraging technology to facilitate communication and collaboration. • Recognized as Subject Matter Expert for quality engineering expertise and operational management skills. • Earned several performance honors, including President’s Award, GM Controlled Shipping Level 2 Provider Quality Engineer, and GM Quality Systems Basic Lead Trainer. |
| Employer: | Aisin Brake & Chassis, Inc., Terre Haute, Indiana |
| Position: | Quality Manager |
| Time period: | January 2002 - December 2004 |
| Description: | Global producer of automotive brake parts, and subsidiary of Aisin Holdings, major supplier to Toyota.
Set up processes for IT, facilities management, and purchasing guidelines. Reviewed capital expenditures. Developed B2B supplier relationships. Addressed customer concerns. Introduced team to Japanese-style quality management system (TPS), developing curriculum and cultural training modules. Implemented automotive project management process unique to a Japanese/American transplant culture. • Generated $1M sales increase by introducing Quality Management System for new customer GM. • Captured $350K savings by initiating Supplier Performance Reporting to push annual price reductions. • Developed team approach to the Toyota Production System for automotive program management implemented throughout corporation, significantly improving productivity and efficiencies. • Instituted daily communication mechanisms to track and coordinate project management milestones between staff counterparts in US and Japan. • Achieved reputation as “go-to” source for start-up operations expertise and development of American version of Japanese approach to strategic planning. |
| Employer: | Dana Corporation, Wichita Falls, TX and Russellville, Arkansas |
| Position: | Quality Manager |
| Time period: | January 1993 - December 2002 |
| Description: | Leading tier 1 supplier to OEM heavy duty industrial manufacturers. Products overseen were clutches, brakes, fluid couplings, and heavy duty engine camshafts.
Progressed through ranks from engineering intern working at CAD station to LAN administrator and Quality Manager. Managed supplier relationships, completed ROI justification for capital expenditures, metrology, database programs, while implementing lean manufacturing practices. • Reduced scrap (WIP) $1M and expenses 30% via extensive process improvements. • Turned around quality management system to 0 non-conformances in external audit within 2 years of implementing training program and shift in corporate culture regarding importance of QS 9000 certification. • Increased throughput, eliminating 3500 inspection hours, streamlining quality department functions. • Saved $100K for customer as result of project management service. • Earned Arkansas Quality Award, Governor’s Level, using Malcolm Baldridge criteria, and highest customer ratings with Caterpillar for quality, cost, logistics, development and management |
EDUCATION
| University: | Midwestern State University |
| Degree: | Manufacturing Engineering Technology, BSc |
INFORMATION
| Hobbies: | Sailing, Camping, Garden |
| Memberships: | ASQ |
| Awards: | Who's Who Among American Colleges and Universities - 1994 |
