Farhan Rehman

After volunteering for just over a year, Farhan has decided to actively seek full time employment in London, in order to enjoy the benefits of having a predictable income, and support causes with his money, instead of his time. Farhan has extensive experience in customer facing roles, having worked as an Office Temp during his student years, working as a technical support consultant in Switzerland, during his first graduate role, and also whilst running his own business as a distributor for The Journey to Wild Divine, whilst working with MagiTam Ltd. Keen to build on his customer facing experience, Farhan is actively pursuing permanent roles that have more people interaction, and is keen to move into a customer services oriented role.

Employer:	Sign-Up.to, London, UK
Position:	Sales Consultant
Time period:	January 2008 - March 2008
Description:	• Calling potential clients about the service • Helping new customers learning to use the service

Employer:	Heart of Healing, Cape Town, SA
Position:	User Interface Design Volunteer
Time period:	September 2007 - November 2007
Description:	• Redesigned online social networking web portal for Grow South Africa, to make it more user friendly. • Collected customer requirements and helped design web portal for a client

Employer:	The Pachamama Alliance, San Francisco, USA
Position:	Volunteer Technical Analyst
Time period:	August 2006 - March 2007
Description:	• Supported staff with all technical problems, ranging from printer issues, internet connections, and restoring backups. • Worked in a Mac OSX Server environment. • Migrated website into a content management system, and project managed development of a custom events management web application.

Employer:	MagiTam Ltd, London, UK
Position:	Distributor
Time period:	July 2004 - July 2006
Description:	• Became a UK distributor for The Journey to Wild Divine, a biofeedback computer game. • Promoted the Journey to Wild Divine through exhibitions, radio, newspapers, online articles, magazines, and TV. • Established an International distribution business, managed inventories, organised distribution, and supplied customers directly.

Employer:	Star Technology Group, Gloucester, UK
Position:	Technical Academy Trainee
Time period:	March 2004 - June 2004
Description:	• Received Cisco CCNA training. • Trained on Qmail, Anti-Virus Email services, Networking infrastructure, Supporting MS Exchange, Active Directory, Windows 2003, Firewalls, Network Security and Linux.

Employer:	Kalma Language School, Daejeon, S. Korea
Position:	English Teacher
Time period:	April 2003 - February 2004
Description:	• Taught English to children between the ages of 8 and 16.

Employer:	Philip Morris ITSCE, Lausanne, Switzerland
Position:	Associate Technical Analyst
Time period:	November 2001 - March 2003
Description:	• Managed availability of IBM Mainframe, Unix, Windows NT, SAP, Oracle and MS Exchange Servers. • Monitored LAN and WAN Network infrastructure used by Customers. Included TCP/IP and Gateway based fault finding as well as connectivity troubleshooting. • Raised support requests, co-ordinated between different technical teams, updated customers, and ensured timely resolution of issues according to SLA's. • Provided 24/7 round the clock monitoring service, which included the out-of-hours first line helpdesk.

Employer:	Andersen Consulting, London, UK
Position:	Junior Business Analyst
Time period:	July 2000 - September 2000
Description:	• Assisted Business Analysts with the analysis and capturing of requirements for an International Telecoms Client • Supported Development Staff with the design and implementation of a Vanilla Siebel Application

Employer:	Office Angels, Wimbledon, UK
Position:	Various Office Assistants
Time period:	June 1999 - August 1999
Description:	• Clients included AELTC (Wimbledon Tennis Club), Planned Maintenance Engineering, Kvaerner, and Sage • Worked with teams of staff, capturing their requirements, and implementing appropriate remedies. • Reporting to all levels of Management from Senior Staff, to Junior Consultants. • Preparing reports and presentations using Word, Excel, and Powerpoint

Employer:	Towers Perrin, London, UK
Position:	Survey Administration Support
Time period:	June 2000
Description:	• Loaded updated customer survey details from Excel into an Oracle Database, and generated customised reports.

Employer:	UBS Warburg, London, UK
Position:	Secretarial Support
Time period:	May 2000
Description:	• Notified managers the outcomes of their salary reviews • Captured requirements and then developed and generated form letters, using Mail Merge in MS Word with MS Access

University:	University of Durham
Time period:	1997 - 2001
Degree:	Information Systems Management , BSc

Hobbies:

Salsa dancing, Scuba diving, Volleyball, Bowling, Tennis, Cooking, Spirituality, Social Entrepreneurship, Sustainable Living