Brett Scarlett
Computer Science & Mathematics graduate with Master's in Management and PhD from RMIT University. Experience in IT and business consulting; currently working at Telstra as IT Commercial Manager on the IT Transformation Program.
| Headline: | Entrepreneur |
| Website: | http://www.superinvestor.com.au |
| Industries: | Financial, Information Technology, Internet |
| Skills: | Business, Management |
| Location: | Melbourne, Australia |
| Groups: | Australian Entrepreneurs, International Network of Social Entrepreneurs (INSE) |
| Interested in: | Brainstorming, Finding business partners, Finding cofounders, Finding team mates, Meeting new people, Professional opportunities, Promoting my startups, Recruiting for my startup |
| Tags: | business, Investment, retirement savings, superannuation, superinvestor |
FEATURED STARTUP
SuperInvestor
SuperInvestor
Creating connections and energising investment wealth.
Our mission: Engage an exceptional community; create connections among people, share insightful information and useful resources; and add value to members' investment wealth.
- Startup type: Company
- Status: Active
- Stage: Growth
WORK EXPERIENCE
| Employer: | Australia Post |
| Position: | Outsourced Application Management - Business Consultant / Vendor Manager |
| Time period: | February 2005 - Present |
| Description: | Responsible for outsourced support, maintenance and enhancement service delivery for about 100 applications. Many of these applications were with the KAZ/Praxa consortium. The immediate task was the renegotiation of the scope of services and commercial terms. This was achieved within the required timeframe and delivered savings of about 10% together with the inclusion of a number of additional services and the introduction of a robust SLA and fee rebate regime. Ongoing governance, the monitoring of service delivery against SLTs and SLAs and dealing with the issues and actions arising with a view to overall improvement in effectiveness and efficiency. The annual value of the initial application portfolio for outsourced support, maintenance and enhancement services was approximately $5m pa. The value of the next ‘tranches’ are up to 4 times this and the intention, having achieved an improved base position, is to roll-in these additional applications, significantly adding to the contract value. Also undertook the renegotiation of the support arrangements for the Teradata based retail management system and transformed this from a reactive approach to a managed services model within the original budget. Additional tasks include conducting reviews and providing advice for project teams on business cases, enterprise architecture policies, IT governance procedures and on agreements for Application Service Provider (ASP) services. |
| Employer: | Telstra |
| Position: | Senior Partner Services Manager / Commercial Contract Manager |
| Time period: | June 2002 - January 2005 |
| Description: | For Telstra, managing commercial, contractual and relationship issues involved with the IBM GSA outsourced managed operations overall. This included the mainframe and midrange environments and required an in-depth understanding of the contractual arrangements for ongoing and project based work. This was a multi-million dollar outsourcing contract and the contractual arrangements were lengthy and complex. The role also included responsibility for recommending approval of the monthly invoice and or the formalisation of any disputed matters regarding service delivery or billing discrepancies. And involved extensive work on contract renegotiations and the formalisation of contract variations. This role also held commercial responsibility for major work programs with IBM GAS including mainframe resilience, introduction of storage network solutions, midrange software currency and system security. Also entailed negotiations for software licence, support services and hardware (eg EMC NetApps, SUN, Oracle, SAS, NCR Teradata) and set up of a new Facilties Management service / data centre with KAZ. |
| Employer: | Oracle |
| Position: | Work experience |
| Time period: | November 1998 - June 2002 |
| Description: | Bid Manager – on secondment to Oracle Licence and Support Sales Divisions
Telstra Enterprise Support Agreement Responsible for the progress of the opportunity from the initial identification of requirements, presentation of business value, negotiations and contract formulation. The services offered enterprise-wide to Telstra included both reactive and proactive support services. The major in-scope processes were: request technical assistance, request Oracle software, knowledge management, performance reporting, issue escalation and incident management. Managing Principal – Oracle Consulting Business Consulting Responsible for Business Consulting service delivery and business development, primarily for Melbourne but also supporting other locations. Business Consulting services include Executive Workshops for strategy development and solution design, Solution Value Assessments for business case development and using e-Valuator to assess client’s e-business maturity. Client engagements included Walker Wireless, AMCOR, Smorgon, BHP Transport and Deakin University. Also responsible for training Oracle Consultants. From late 2000 to early 2001, arranged for the following courses in Melbourne: Developing Winning Proposals, Oracle Business Models, Project Health Check, Project Start Up & Closure and Component Development Method for the Internet (CDMi). Also responsible for establishing and maintaining the Business Consulting Knowledge Repository Intranet web-site. Industry Consultant– Oracle Consulting Communications, Media & Utilities Strategist, advisor and project director. Responsible for client service delivery engagements and business development across the full range of Oracle technologies, solutions and services. This included Data Warehouse development and production operations, the application of Oracle technologies for mobile Internet computing, Balanced Scorecard, Activity Based Management, electronic marketplaces and integrated supply chain solutions. Telstra Business Exchange (TBX) Project Director for the Telstra Business Exchange (TBX). This was a new revenue generating business for Telstra. An Internet E-Commerce service based on the Oracle Exchange (Marketplace). The project involved business strategy and business case development, client visits to Singapore and the USA, project scoping and estimating, licence, support and services contract negotiations, application implementation and post-implementation support. Oracle - Telstra Very Large Database (VLDB) Program Project Director for the Oracle - Telstra Very Large Database (VLDB) program. This program focused on the transition to production and operational support of nominated data warehouse applications. In particular, dealing with the identification and communication of critical development project tasks and deliverables that critically affected production operations. |
| Employer: | Unisys |
| Position: | Business Manager / Project Director - Communications Market Sector |
| Time period: | November 1994 - November 1998 |
| Description: | Telstra Corporate Records Management System (CRMS)
Project Director for the systems integration, software development and implementation of this application system for Telstra Corporate Services. CRMS is an Intranet application that provides a secure repository for classified corporate documents. The technology includes imaging, Oracle DB, the Oracle Context search engine and smart cards for user authentication. Involved since the feasibility study stage in 1995 and subsequent phases including business case development and requirements specification. The contract value to Unisys of the systems integration project was approximately $5.5m. Telstra Accounts Receivable Remittance Processing System Project Director for the systems integration, software development and implementation of this application system for Telstra’s Receipting Operations. The new system will consolidate Telstra’s Receipting Operations from multiple sites to one high throughput processing centre based on the most current imaging based remittance processing technology. The contract value to Unisys for this project was approximately $2.5m. Telstra Production System Support Program Manager, since 1995, for Unisys service delivery of production systems support services for Telstra applications APES, Personnel, PCO, RAPS and RAPS/TIPPS. This included responsibility for hardware, operating system software, packaged application software and customised applications. The technology included imaging, COLD and work-flow automation. Initially, a Service Level Agreement (SLA) was established between Unisys and Telstra and within Unisys, between the specialist service delivery and support groups involved. Client satisfaction was an issue. However, this improved over three annual contract renewals by refining the SLA, resourcing and costing the contract appropriately and by establishing one group within Unisys as the prime service provider to front-end the application support. Telstra’s investment in these systems is in excess of $20m. The contract value to Unisys was approximately $1.5m pa. Senior Manager – Consulting Ansett Australia Program Manager for Unisys projects with Ansett Australia for a number of systems integration projects including automated boarding control, customer management and travel agency operations. Each of these projects involved overseas third-party service providers and in two cases, involved extensive customer focused process redesign. These systems were GUI, client server architecture. The customer management system was developed using IEF and delivered into a MVS DB2 environment. |
| Employer: | SMS Consulting |
| Position: | Senior Consultant / Project Manager |
| Time period: | August 1991 - October 1994 |
| Description: | Telecom Australia - Mobile Communications Services (MCS)
Business Systems manager responsible for MobileNet customer service system enhancement. Manager of a team of 15 people responsible for the design, development and implementation of a national, integrated front-end system for approximately 400 customer service consultants. The system requirements were based upon re-engineered processes and aligned with the business strategy and a concurrent skills enhancement program. The development of the system integrates the functionality of 17 existing and planned applications. Telecom Australia - ITG Core Systems Integration, Integration Services Responsible for the development of a project proposal defining the scope, development approach and benefits of a standard technology front-end. The application’s functionality included service order entry, billing and customer enquiry. The front-end integrated a number of core systems: AXIS, FLEXCAB, CADB, NPAMS and START. Telecom Australia - ITG Core Systems Integration, Product Management Application Advised and assisted the Telecom Project Manager on the selection of a consulting firm for the analysis and design phase of the Product Two application, a database of record central to all other core system applications. This involved the preparation of an RFP, the evaluation of responses, the preparation of management papers and contract negotiation. Other responsibilities included the: • Development of management techniques utilising Function Point Counts for change control and cost control especially in the context of wholly outsourced development projects. • Preparation of project schedules and budgets for the Product Management Application as part of the Core Systems Integration business planning process. • Review of deliverables completed by Honeywell Bull under the terms of their contract for the Product Management Application in accordance with Method/1 and FLEXCAB standards. • Development of a scope statement for the implementation phases of Product Management Application 1.1 and 1.2. SECV - Power Grid Strategic Business Unit Responsible for a review of system and data security for all Power Grid’s information systems. The recommendations were made in the context of Power Grid’s critical business processes and dealt with the protection of system and data privacy and integrity as well as availability. |
| Employer: | Private Consultancy |
| Position: | Senior Consultant / Project Manager |
| Time period: | December 1981 - November 1991 |
| Employer: | Arthur Andersen & Co |
| Position: | Analyst/Programmer - Senior Consultant |
| Time period: | December 1978 - November 1982 |
| Employer: | TEAL Computer Systems |
| Position: | Analyst/Programmer |
| Time period: | December 1977 - November 1979 |
| Employer: | Telecom Australia |
| Position: | Programmer |
| Time period: | December 1976 - November 1978 |
| Description: | Appointed as a Cadet Computer Systems Officer (while completing the final year of a Bachelor of Applied Science course on a full-time basis). Subsequently promoted to Computer Systems Officer. |
PUBLICATIONS
| Papers: | Practical Project Monitoring - An Aid To Control. Tenth Australian Computer Conference, Australian Computer Society Inc., 1983.
Industry & Enterprise: The Australian Computer Industry in Asia-Pacific. RMIT Faculty of Business, 1991. An Enterprise Management Understanding of Social Differentiation. RMIT Business Working Paper Series 96(1), 1996. Financial Management Information Systems: Using FMIS to Improve Management Reporting. IES Conferences - Reengineering Accounts Payable, 1996. Beyond Excellence: In Search of Enterprise Effectiveness. RMIT Business Working Paper Series 97(6), 1997. Cross-cultural Survey of Business Goals. ANZAM Conference, Melbourne, 1997. Enterprise Effectiveness: A Cross-cultural Study. ANZAM Conference, Melbourne, 1997. An Enterprise Management Understanding of Social Differentiation. ANZAM Conference, Melbourne, 1997. In Search of Excellence Enterprise Effectiveness. ANZAM Conference, Melbourne, 1997. In Search Of Enterprise Effectiveness: Why Excellence Isn't Enough. Unisys Corporation, Blue Bell Pennsylvania, USA, 1997. Business Goals. RMIT Business Working Paper Series 98(1), 1998. A Typology of Enterprise Effectiveness Models. RMIT Business Working Paper Series 98(2), 1998. A Typology of Enterprise Effectiveness Models. ANZAM Conference, Adelaide, 1998. An Application of the Delphi Research Method. ANZAM Conference, Adelaide, 1998. A Survey of Business Goals. ANZAM Conference, Adelaide, 1998. A Cross-cultural Comparison of Business Goals. RMIT Business Working Paper Series 99(1), 1999. A Cross-cultural Comparison of Business Goals. ANZAM Conference, Hobart, 1999. Business Goals in Australia and Singapore - Stockbroking. ANZAM Conference, Sydney, 2000. The business goals of stockbroking firms in Australia, Singapore and Japan, RMIT Business Working Paper Series 2001/21, 2001. The broking industry and cultural differences; JASSA, Issue 1, Autumn 2002 p23-28. Republished by ASAF in the ASAF e-Journal, Issue 4, 2002 p7-14. Service Oriented Architecture (SOA) White Paper, Renewtek Pty Ltd, 2006. Enterprise Document Management Systems (EDMS) White Paper, Renewtek Pty Ltd, 2006. Legacy Wars: a roadmap to redemption White Paper, Renewtek Pty Ltd, 2007. Founders, managers and entrepreneurs: business goals in different countries, G. Hofstede, R. L. Doktor, D. Bhawuk, A. Lee, N. G. Noorderhaven, B. L. Scarlett, J-C. Usunier, 1998. Perceived goals of business leaders in 15 countries: a proposed typology of seven managerial profiles, G. Hofstede, C. A. Van Deusen, C. B. Mueller, T. A. Charles et al, 2000. What goals do business leaders pursue? A study in fifteen countries; Journal of International Business Studies, G. Hofstede, C. A. Van Deusen, C. B. Mueller, T. A. Charles et al, 2002. |
INFORMATION
| Hobbies: | Team Mentor RMIT University Business Planning Competition 2003 – 20006. |
| Memberships: | Australian Institute of Company Directors (Fellow)
Australia & New Zealand Academy of Management (Professional Member) |
Brett's Startups (1)
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SuperInvestor
Creating connections and energising investment wealth. Our mission: Engage an exceptional community; create connections among people, share insightful information and useful resources; and add value to members' investment wealth.
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Build Self Group Network
Join the build self group network and start building you career and business with us!
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Medhley
Medhley.com is a leading Free Website Template provider in India, Online Site Maintanence,Flash Designing,Web Designing,Professional Web site Designing, http://www.medhley.com
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Peter Nolle
Interested in commercialisation of technology and online businesses.
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Karen Arvidsson
Follow me on Twitter: @creatingchange - experienced, creative, innovative, collaborative and strategic thinker/leader/designer/writer. Iconoclastic (Berns), it seems! I work alone or in teams on projects.
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Sam Feuer
Award winning web design, flash, animation, 3d, maya, post production, audio, television, commericals, iphone applications, android development
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Kirill Makharinsky
Ostrovok.ru, Quid, YouNoodle, Slide. focused on data, product, marketing.