Asem Arafat
BE from NED Engineering University Karachi , PGDBA from Al-Najah National University, 5 years as SYSTEM OPERATOR & SUPPORT ENGINEER, 2 years as CUSTOMER SUPPORT SPECIALIST, Presently IT MANAGER since Jan' 96 each at IT Department, Nablus Municipality
| Headline: | Engineer |
| Skills: | Business, Computer Engineering, Design, Engineering, English, Languages, Leadership, Management, Software Engineering, System Administration, Web design, Windows, Windows applications |
| Location: | Nablus - Palestine |
| Groups: | Queen Rania Center for Entrepreneurship (QRCE) |
| Interested in: | Brainstorming, Finding business partners, Finding cofounders, Finding team mates, Meeting new people, Professional opportunities, Promoting my startups, Recruiting for my startup |
| Tags: | business technology.entrepreneurship., ict, management |
| Schools: | An-Najah National University, NED University of Engineering and Technology |
WORK EXPERIENCE
| Employer: | IT Department, Nablus Municipality |
| Position: | IT OPERATIONS MANAGER |
| Time period: | January 2000 - Present |
| Description: | Main Duties:
The functions that I perform in this post are IT Operations & Services management functions, in addition to the managerial functions which are integral part of this post as well. These functions encompass the following: Responsible for overseeing all Customer Support and IT Help Desk functions from both technical and commercial perspective through pre-defined processes and procedures. Responsible for Business Applications Management & Support. Responsible for planning, controlling and monitoring the IT budget and expenditures for the IT department, in addition to all procurement tasks. Assemble, manage and supervise teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems. Responsible for developing, implementing and adapting policies, procedures and quality standards for information systems, business applications and other IT resources and operations. Responsible for recruiting, supervising and evaluating the performance for IT personnel and oversee their professional development and training. Responsible for prepare technical specifications, RFP & tender documents for hardware equipments & software, in addition to performing the evaluation process. Prepare & Develop different technical & organizational studies required for computerization projects needed for developing municipal operations. Responsible for Data Integrity, security & safety procedures. Active member in Nablus Municipality Counterpart Teams for different IT projects and initiatives. |
| Employer: | IT Department, Nablus Municipality |
| Position: | IT SYSTEMS MANAGER |
| Time period: | January 1996 - December 1999 |
| Description: | Main Duties:
Responsible for production scheduling (day-to-day operations scheduling) . Responsible for business applications management & support. Managing network & systems operations. Responsible for storage & data management. Responsible for system performance management. Responsible for security & risk management. Responsible for IT resources availability. Responsible for systems upgrade & maintenance. Responsible for performing audit activities and procedures. |
| Employer: | IT Department , Nablus Municipality. |
| Position: | CUSTOMER SUPPORT SPECIALIST |
| Time period: | January 1993 - December 1995 |
| Description: | Main Duties:This function category encompasses the functions that keep the IT systems running.
Responsible for overseeing all customer support from both technical and commercial perspective. Manage support activity through well defined processes and procedures. Responsible for the operation of the IT Help Desk and managing escalated issues. Responsible for setting up and monitoring of vendor support service agreements, Responsible for scheduling and availability of IT resources, Responsible for assuring support availability. |
| Employer: | IT Department, Nablus Municipality |
| Position: | SYSTEM OPERATOR & SUPPORT ENGINEER |
| Time period: | August 1987 - December 1992 |
| Description: | Main Duties
Running HP3000 System Daily Operations. Managing System users support activities. Responsible for Output/Print Management Responsible for managing data backup, restore & archiving activities. Responsible for supporting municipality Business Applications i.e. Electric Utility Billing, HR & Payroll, Municipal Taxes & Revenues Billing systems. |
EDUCATION
| University: | An-Najah National University |
| Time period: | 2008 |
| Degree: | Post-Graduate Diploma in Business Administration |
| University: | NED University of Engineering and Technology |
| Time period: | 1987 |
| Degree: | Electronics Engineering, BEng |
INFORMATION
| Clubs: | member of Nablus municipality counterpart teams |
| Memberships: | Jordanian Engineers Association- Jerusalem Center, 1987. |
