Andrea de Palm

Having worked on (documentary) information services projects for several years I have successfully completed several DIS projects with my company De Palm Solutions & Support, and managed to build an extensive (online) network.

I like to believe I distinguish myself through my professional, pragmatic, hands-on approach in the complicated and ever-changing field of (documentary) information services (DIS) and my direct, honest and clear way of communicating. Beside this, I am convinced of the necessity of knowledge sharing and have a passion for my field.

Employer:	De Palm
Position:	Work experience
Time period:	March 2000 - Present
Description:	Start of business De Palm – a helping hand, timesaving solutions (support with automated data processing and designing timesaving applications). From 01-08-2006 “De Palm Solutions & Support” (support, advice, coaching and training in the area of documentary information services/information management and administrative organisation).

Employer:	The Netherlands Association of Universities of Applied Sciences HBO-Raad (www.hbo-raad.nl)
Position:	DIS Advisor through Maandag® (www.maandag.nl)
Time period:	January 2008 - March 2008
Description:	Tasks: · Training and assessing new DIS Employee · Handling department instructions · Dealing with user questions and feedback · Functional application management digital archive (Decos Document Web Edition) · Settling outstanding service calls · Maintaining and assigning digital filing maintenance · Drawing up Archive Policy and procedures · Start stock-taking physical dynamic archive · Classification and development filing system physical dynamic archive · Drawing up basis for selection document and file purging advice · Assigning functional and technical application management

Employer:	The Netherlands Association of Universities of Applied Sciences HBO-Raad (www.hbo-raad.nl)
Position:	Project employee DIS/Documentalist/Archivist through Sargas DIV B.V. (www.sargas.nl)
Time period:	February 2007 - December 2007
Description:	Task: · (re)Arranging digital archive (DMS Decos Document Web Edition) · Functional application management DMS · Instruction and support users digital archive · Scanning documents using Decos Workstation · Indexation and classification of documents · Registration and routing daily mail in Decos Document · Quality management digital archive · Handling queries / making available of archived documents · Analogue and digital file structuring and maintaining · Eliminating arrears · Maintaining digital file structure as well as physical dynamic and semi static archive · Drawing up revised Archive code and classification system · Drawing up Archive Plan · Drawing up functional design digital archiving application · Drawing up user manuals · Setting up selection and purging lists · Documenting (new) procedures and assigning structural tasks ICT: - Windows XP - Microsoft Office - Decos Document Web Editon - Decos Workstation - Decos Admin - VIM (Vrolings Information Management) CRS

Employer:	Internal Affairs Unit with the Municipality of Noordwijkerhout (www.noordwijkerhout.nl)
Position:	Mail registration employee through Sargas DIV B.V. (www.sargas.nl)
Time period:	October 2006 - December 2006
Description:	Tasks: · Registration and dispersion of incoming mail · Registrating, copying and sending of outgoing mail · Copying and preparation of City Council documents · Booking conference rooms and facilities · Filing · Composing training program and reference book new Mail registration employee · Training new Mail registration employee ICT: - Windows XP - Novell ZenWorks 6.5 Application Launcher - Microsoft Office - GroupWise 3.4 - Decos Post - Decos Workstation

Employer:	Metterwoon Vastgoed B.V. (www.metterwoon.nl)
Position:	Project archivist through StaffPlanning (www.staffplanning.nl)
Time period:	May 2006 - August 2006
Description:	Tasks: · Research legislation and applicable definitions and rules · Composing and managing several overviews and progress reports · Based on lists from the client information system (WOCAS/X), selecting and verifying (renters) files and documents for digitising or purging · Purging physical archive Rental department · Selecting, scanning and indexing documents marked for digitisation · Information and instruction of employees, department and management · Composing Procedures Plan · Composing Archive Management advice for the management of the Rental department · Instruction purging tasks supporting employees · Composing an Archive Plan ICT: - Windows XP - Microsoft Office - Microsoft Visio - WOCAS/X - Square DMS

Employer:	The Hague office of Transferpunt Werk (www.transferpuntwerk.nl) through Schoevers Professionals (www.schoeversprofessionals.nl)
Position:	Office manager/”Organizer”
Time period:	December 2005 - April 2006
Description:	Tasks: · Responsible for all facilitary affairs of the The Hague office · Client contact · Planning and monitoring current reintegration trajects · Planning interviews for the consultants · Composing and managing several overviews · Responsible for petty cash and office purchasing · Client correspondence · Settling and filing completed reintegration trajects · Invoicing (working with co-workers at the Zeist head office) · Monthly progress meeting with Managing Director and co-workers ICT: - Windows XP - Microsoft Office - Iw3

Employer:	SNV Netherlands development organisation (www.snvworld.org)
Position:	Archive officer/functional application manager digital archive)
Time period:	November 2004 - December 2005
Description:	Tasks: · Responsible for maintaining and managing archives (General, Historical and Personnel Archives) · Self-tuition and research applicable archive legislation, definitions and rules · Composing and managing selection lists for the transfer or purging of documents · Responsible for application management of the document management system Decos Document Web Edition · Taking care of trainings, instructions and presentations to co-workers with reference to the DMS · Managing the Documentation Centre and the (partially digital) Photo Archive · Making available of files, publications and photo’s and handling queries by co-workers · Researching and managing photo authoring rights · Composing Archive Plan · Regular progress meetings with co-workers and Facilities Manager ICT: - Windows XP - Microsoft Office - Decos Document Web Edition - Decos Admin - Microsoft Access

Employer:	SNV Netherlands development organisation (www.snvworld.org) through Vitae Recruitment & Selection
Position:	Receptionist
Time period:	July 2004 - November 2004

Employer:	Cordaid (www.cordaid.nl) through Starjob Secretary Employment Agency
Position:	Team Secretary
Time period:	May 2003 - September 2003

Employer:	WordHouse localisation bv (www.wordhouse.nl/nl/home.htm)
Position:	Localiser
Time period:	July 1999 - October 1999

Employer:	PWL Euro-Subsidies (www.pwl.nl)
Position:	Administrative employee/Management assistant
Time period:	January 1999 - February 1999

Employer:	A-Net Consulting, www.a-net.nl, NoPapers Foundation
Position:	Web editor
Time period:	June 1998 - August 2001
Description:	Web editor for A-Net Consulting, www.a-net.nl (editing of HTML pages for several different clients) and the NoPapers Foundation (editor movies/music/arts for “De Agenda van Nederland” (the Dutch Diary, www.dan.nl).

Employer:	Several different companies and institutions in different specialisms
Position:	Secretary/management assistant
Time period:	November 1984 - May 1997
Description:	Secretary/management assistant at several different companies and institutions in different specialisms, like: KPMG Klynveld Kraayenhof & Co., KPN Telecom (different company units), Unisource Business Networks Nederland b.v., Petten & Diecken attorneys and tax consultants, Clyde Petroleum Exploratie b.v.

Hobbies:

· Reading, writing, digital photography and imaging, aromatherapy, yoga, fly-fishing, astrology, drawing & painting · Art & design, music, movies, culture and science, nature and ecology, administrative organisation and process management, information management and information technology.